A team of subject matter experts from the University Registrar’s Office (URO) provide assistance throughout the year to Directors of Undergraduate Study (DUS), Directors of Graduate Study (DGS), and DUS/DGS Administrative Assistants within academic departments.
When there is an administrative staff change please submit the Change of Administrative Staff Notification form. The form will go to the University Registrar’s Office.
Ongoing Support
Two handbooks are published to support the work of department administrators:
- Registrar’s Office Handbook for Departmental Academic Administrative Support
- Handbook for Directors of Undergraduate Studies in Yale College
Newsletters with timely updates, deadlines, guides and resources are communicated quarterly. Our subject matter experts host office hours, workshops and training sessions specifically and exclusively for DUS/DGS Assistants.
Onboarding
The Change of Administrative Staff Notification form will prompt outreach from the URO to new DUS/DGS Assistants with an introduction session to URO systems and resources, as well as subject matter experts and support staff.
The onboarding process intends to familiarize the primary department contact with academic policies, procedures, and systems, allowing them to work independently and extend support to others in their department.
Academic departments are responsible for training their administrative assistants on the full scope of their work.
The University Registrar’s Office do not train on “how to be a registrar” nor do they provide training or support for Operation Managers within academic departments. Onboarding is provided at the discretion of the URO, is based on availability of staff, the time of year, and the URO assessment of the onboarding needs. Eligibility for onboarding includes: (1) one person per department, per academic year; (2) C&T grade D or E, and job title of Departmental Registrar or Administrative Assistant to the DUS or DGS; and (3) started in the position within 30 days.